Chrome for Windows Blocking Download

If you try to download the setup file for Diamond Scheduler using Chrome for Windows, at times you may encounter the following message. The interesting thing is this does not always happen and there is no reason for it to … Continued

Upgrading from Diamond Scheduler 7 to 8

For many years, Diamond Scheduler 7 would notify the user whenever there’s an update available with a dialog box like this: Diamond Scheduler 8 In January of 2021, Adobe stopped supporting AIR so the auto-update feature is no longer available. … Continued

Installing Diamond Scheduler 8

Installing Diamond Scheduler 8 for Windows  Double click on the setup file (DSsetup.exe) and follow the directions. Download Windows Setup File Installing Diamond Scheduler 8 for Mac  Double click on the setup file (DiamondScheduler.dmg) then drag and drop the program … Continued

Accessing Account Information

If you would like to access your account information, which includes your licenses, upgrade options, password changes and credit card information, log in to your account at the bottom of any page. Once logged in, click on Your Account at … Continued

Problems with AIR and Catalina OS

If you use Diamond Scheduler 8, the following should not be a problem. If you have installed Catalina on your Mac computer and are receiving messages about the Adobe AIR framework being damaged consider this post from the Adobe Community … Continued

Damaged or Corrupt File Message

Diamond Scheduler 8 does not exhibit this problem. This issue occurs with Diamond Scheduler 7 only. The error we hear about occasionally is a dialog box that says, “Sorry, an error has occurred. The application could not be installed because … Continued

Sending Your Schedule File

It’s usually helpful for us to get a copy of your schedule file so we can diagnose the problem you’re having. First of all, make sure you’ve saved the file. It has to exist to send it. In a sense, … Continued

Retrieving a Backup File

Although we would like to think that computers (and software) never crash, it happens. So it’s good to know how to recover the most recent good file. Every time one opens or saves the schedule file, a backup of the … Continued

Renewing a License

If you want to renew a license, especially if the renewal notice link took you to a login and you can’t remember your credentials, the easiest method is to go to: https://cactusware.com/purchase and click on a “purchase” of the free, lite … Continued

Can’t Buy Program because Email Already Used

That messageimplies that you already created an account when you downloaded the program the first time. Go to the website: https://cactusware.com/login and log in to your account. If you’ve forgotten your password, check the box that says Lost Your Password? That … Continued