If you use Diamond Scheduler 8, the following should not be a problem. If you have installed Catalina on your Mac computer and are receiving messages about the Adobe AIR framework being damaged consider this post from the Adobe Community … Continued
There are lots of reasons that a schedule may not complete when it seems like you have enough timeslots. Rather than listing all those reasons, it’s probably easier for you to send us your schedule file and ask why it … Continued
When you are fine-tuning your schedule, it’s inevitable that you may want to do some manual editing. However, what you don’t want to do is to book a team that on a date or time that violates their time and … Continued
There are periods of time when I am updating or enhancing the program several times a day. This is not a common practice but the changes are usually in response to requests or fixed bugs. The updates are real. The … Continued
The following are known issues with the current version of Diamond Scheduler, along with their workarounds. There is a problem on Mac computers when exporting reports (such as team reports or hosting sites CSV files) such that if you export … Continued
Diamond Scheduler 8 does not exhibit this problem. This issue occurs with Diamond Scheduler 7 only. The error we hear about occasionally is a dialog box that says, “Sorry, an error has occurred. The application could not be installed because … Continued
It’s usually helpful for us to get a copy of your schedule file so we can diagnose the problem you’re having. First of all, make sure you’ve saved the file. It has to exist to send it. In a sense, … Continued
Although we would like to think that computers (and software) never crash, it happens. So it’s good to know how to recover the most recent good file. Every time one opens or saves the schedule file, a backup of the … Continued
One of the more frequent “gotchas” with the program appears when you’ve decided not to associate timeslots with specific divisions or if you associate timeslots with multiple divisions. When you schedule a level/division that needs to draw upon that pool … Continued
If you have a large number of timeslots, navigating to the master calendar or game list can be slow. Turning on the following setting can significantly increase the speed with which you can get to the calendar. This will take … Continued